Refund policy

Damages and issues

Hamper My Style take the upmost care to ensure your package is received in perfect condition and is exactly what you ordered. In the rare situation a hamper or gift has been damaged in transit, Hamper My Style will gladly replace the damaged item, upon receipt of photos of the damage or notification from our couriers of the damage. If we no longer have this item in stock we will send an agreed alternative of equal or greater value.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges on slippers, bath robes or baby blankets. 

We have a 30-day exchange policy on the above items, which means you have 30 days after receiving your item to request an exchange.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, and in its original packaging. Please contact us on info@hampermystyle.com.au for an exchange for slippers, bath robes or baby blankets. Shipping for returning items for an exchange is at the buyer's expense. There is no exchange for earrings.

Refunds

Hamper My Style does not accept refunds or returns for change of mind purchases. If you would like to exchange an item, please get in touch and we will advice you of the next steps. 

If you are eligible for a refund, they will be processed via the original payment method (card, Paypal).  If Hamper My Style deems the product to be damaged, faulty or the wrong item then there will be no additional shipping charges for re-sending an item.  If you have any other further queries in regards to refunds or in relation to orders, please contact Hamper My Style on info@hampermystyle.com.au